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SACHA LAY PT | PRIVACY POLICY
Collection and Protection of Personal Information
At Sacha Lay PT, we are committed to protecting the privacy of your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA). We will not disclose your personal information without consent (via a signed ‘Health Information Disclosure’ form) or reasonable and lawful notice except when required or permitted by law.
We protect client privacy by:
Collecting only the personal information required to provide physiotherapy and ergonomic consultation services.
Advising you on how your information might be disclosed and obtaining your consent.
Safeguarding your personal information.
Sharing your personal information only for the purposes stated and agreed to in a signed consent form or otherwise permitted by law.
Ensuring any contractors we hire who may have access to your information also protects the privacy of your information.
Training staff to ensure maximum protection of your privacy.
Ensuring personal information is current, complete and accurate.
Providing you access to your personal information and a mechanism for requesting corrections.
Being available to answer your questions.
Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.
The personal information collected is required to provide you with physiotherapy and ergonomic consultation services and facilitate payment for services rendered.
This may include:
Contact information: your name, phone number, address, email address and an emergency contact person.
Health information: your health history, treatment received, names of other health-care providers, family medical history, your subjective complaints, objective findings, diagnoses, the reason for discharge, and discharge plan.
Financial information: your credit card information to facilitate payment for services provided.
What do we use your information for?
We use contact information to open and update your client file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our programs and services.
We use health information to assess, diagnose, provide, and evaluate physiotherapy education and treatment.
We use financial information to arrange payment for physiotherapy and ergonomic consultation services rendered.
With whom do we share your information?
Contact information - may be disclosed to third-party health benefit providers/insurers when reimbursement claims for all or part of the treatment cost have been submitted.
Health Information - may be disclosed to:
Third-party health benefit providers and insurance companies when a claim is submitted for reimbursement or payment of all or part of the cost of treatment or we have been asked to submit a claim on your behalf.
The WCB or your employer if you made a WCB claim.
Other healthcare professionals who also provide you with treatment.
Your lawyer, if you were injured in an accident.
Research teams in an anonymous form to facilitate outcome research.
Financial information - may be disclosed to your insurer or credit card company as required to facilitate payment.
Note: Personal information can also be disclosed without your consent if we are required to do so by law.
Information Stored Outside of Canada
We contract with companies outside of Canada to provide services on our behalfs, such as with companies located in the United States who provide Payment services, Email Services, and Information Collection Forms. These companies and their affiliates may store personal information outside of Canada. For further information regarding the storage of personal information outside of Canada or regarding our policies and practices regarding the storage of information outside of Canada, please contact us via the contact information listed at the end of this Privacy Statement.
How We Protect your Personal Information
We store physical records containing your personal information in a secure place.
We store electronic records on secured hardware, use antivirus software and passwords on all computers and take care to protect screen monitors from public viewing.
We transfer physical records outside our office in sealed envelopes by secure methods.
We conduct telephone discussions with sensitivity to ensure that your personal information is not inadvertently disclosed.
Electronic information is transferred in secure files and made anonymous wherever possible.
We do not share your personal information outside our office for any marketing, promotional, publicity, educational, or research purposes without your consent.
We train staff to handle your information only through the protected measures outlined in our privacy procedures. If consultants or contractors are hired, we take steps to ensure the consultant or contractor also protects your privacy.
Accessing and Correcting your Personal Information
You can get access to view your personal information by request using the contact methods below. We will attempt to help you understand the reasons we collect, store and use the information in your records.
You may request a change to your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake.
You can also request a copy of your client record. Requested copies will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.
How Long is Information Kept?
We are required by legislation to keep records containing personal information for 10 years from the last date of service. Or in the case of a minor, 10 years past the minor’s eighteenth birthday. After that time, we shred paper records and delete electronic ones. When discarding hardware, we ensure the hard drive is destroyed.
Your record contains any email correspondence we have exchanged during the program that is relevant to your treatment plan as well as your contact information. Your file will also contain notes from each paid session we have together, if applicable. Records are created and kept within the JaneApp framework (https://jane.app/), and are only stored on Canadian servers in accordance with Canada’s privacy legislation.
If you have any concerns about your personal information, please feel free to contact us at:
(403) 988-0484
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